Browsing Category : Small Business

Resolving Online Consumer Disputes for E-Commerce Business

If you’re running a small business with limited resources, dispute resolution can be very time consuming and sometimes may result in monetary loss. No matter how good the customer service you provide, there will always be problems that will arise between you and the customers that’s not within your control. If you know what you’re doing, you can always deal…

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What You Can Do When Customers Make Mistakes

This morning I received a buzz on my phone from my customer in Etsy. When I looked at the preview message, I spotted the word “mistake” and I jumped up from bed instantly. I always get rather nervous when it comes to this because I always do my best to not upset my customers in any ways. Upon reading the…

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